ez77 Privacy Policy — Your Information Is Our Responsibility
At ez77, every piece of your personal information is kept secure through SSL encryption and strict protection measures — your trust is our highest priority.
Introduction & Purpose
ez77 ("we", "our", "platform") provides a safe and transparent online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") clearly explains what types of personal information we collect, how we use it, how long we store it, and in what circumstances we may share it with third parties.
By creating an account or using the platform at ez77, you are considered to have given your consent to the terms of this Policy. We reserve the right to update this Policy at any time, and you will be duly notified of any significant changes.
Important: This Policy applies to all services, mobile interfaces, and all related activities on the ez77 platform. If you have any questions, please contact us at [email protected].
What Information We Collect
ez77 collects only the information needed to provide you with quality service and to ensure the security of the platform.
A. Information You Provide
Information you directly provide during account registration and use of our services:
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information: bKash, Nagad, Rocket, Upay or bank account number
- Messages and requests you send via support chat
B. Automatically Collected Information
Some information is recorded automatically while you use the platform:
- IP address and device type
- Browser name, version and operating system
- Date, time and duration of site access (BST, UTC+6)
- Pages visited, links clicked and navigation patterns
- Transaction history and gaming activity records
C. Cookies & Tracking Technologies
ez77 uses cookies and similar technologies to improve your browsing experience, store session information, and analyse platform performance. You can disable cookies from your browser settings, however some services may become limited as a result.
Purpose of Information Use
Collected information is used for the following legitimate purposes:
1. Account & Identity Verification
To prevent fraud and ensure the 21+ age requirement is met, ez77 verifies identity-related information provided at registration. This is an essential step for the protection of users.
2. Transaction Processing
Payment information is used to securely process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay or bank transfer. No financial information is sold or transferred to third parties.
3. Customer Service & Support
Our 24/7 live chat and email support team may access your account information to resolve your issues and fulfil your requests. This information is used for support purposes only.
4. Platform Improvement & Analysis
ez77 continuously improves its services by analysing user experience. Game preferences, navigation patterns and performance data are analysed in aggregated and anonymised form.
5. Security & Fraud Prevention
Information is analysed to detect unusual transactions, multiple account creation or other suspicious activity. This helps maintain a safe environment for all users.
6. Promotional Communications
With your consent, ez77 may send bonus offers and relevant information via email or app notifications. You can unsubscribe at any time.
Information Sharing & Disclosure
ez77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
A. Service Provider Partners
When working with third parties specialising in payment processing, technical infrastructure maintenance and fraud detection, only the necessary information is shared, under strict confidentiality agreements.
B. Legal Obligations
Information may be disclosed in response to a court order or a valid request from a legal authority. In such circumstances we will provide only the information that is legally required.
C. Responsible Gaming Organisations
Under responsible gaming policy, if a user joins a self-exclusion programme, limited information may be shared with the relevant organisation.
D. Business Restructuring
In the event of a change in ez77's business structure or a merger, user information may be transferred to the relevant parties. Even in that situation, the terms of this Policy will continue to apply.
Data Protection Measures
ez77 has adopted industry-standard technical and organisational measures to ensure the highest level of security for your information.
Technical Security Layers
- SSL/TLS Encryption: All data transmission between your browser and our servers is fully encrypted.
- Firewall & Intrusion Detection: Round-the-clock network monitoring and protection.
- Password Hashing: Your password is never stored directly — only a cryptographic hash is stored.
- Access Controls: Only authorised staff can access specific user information.
- Regular Security Audits: Systems are regularly tested by third-party security experts.
Please note that 100% security on the internet cannot be guaranteed. It is also your responsibility to keep your account password confidential and to notify [email protected] immediately if you notice anything suspicious.
Data Retention Period
ez77 retains your personal information only for as long as necessary. The general rules are:
- All account information is retained while your account remains active.
- Even after an account is closed, financial transaction records may be retained for a defined period due to legal obligations.
- Support conversations are retained for a limited period for service quality improvement and dispute resolution.
- Marketing communications: until consent is withdrawn or the account is deleted.
Once the retention period has passed, your information is securely deleted or permanently anonymised.
Your Rights & Choices
Every user registered at ez77 holds the following rights:
1. Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
2. Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
3. Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
4. Right to Restrict Processing
You may request that the processing of your information be limited for a specific purpose.
5. Right to Withdraw Marketing Communications
You may stop receiving promotional emails or messages at any time. This will have no effect on your account or core services.
To exercise any of the above rights, send your request to [email protected]. We will consider your request as promptly as possible.
Protection of Minors
ez77 is an adults-only platform. This service is available to those aged 21 and above only. We do not knowingly collect any personal information from minors.
If a person opens an account with false information and is later found to be a minor, that account will be closed immediately and all related information will be permanently deleted. If you believe a minor is using our platform, please notify [email protected] without delay.
Third-Party Links & Services
The ez77 platform may have connections to third-party services — such as game provider portals or payment gateways. These third parties have their own privacy policies and are operated entirely under their own responsibility.
ez77 is not responsible for the data processing practices of third parties. We recommend that you read the privacy policy of any third-party service before using it.
Policy Changes & Updates
ez77 reserves the right to amend this Privacy Policy at any time to keep pace with changes to its services, technology or legal requirements.
For significant changes, you will be notified in advance via your registered email or a notice on the platform. Continued use of the platform after changes have been made will be considered as your agreement to the revised Policy.
The latest version of this Policy will always be available on the ez77 platform.
Contact & Complaints Process
If you have any questions, concerns or complaints about this Privacy Policy, please get in touch with us. ez77's support team is always available to assist you in Bengali and English.
[email protected]
Available 24/7 — get instant help from any page on the platform
After a complaint is submitted, we will get in touch with you as promptly as possible and work towards a resolution.
To learn more about responsible gaming, visit our Responsible Gaming page. To find out more about all of ez77's rules and conditions, read the Terms & Conditions.